Hear from True Blue Pools Customers
Meant to write this review earlier. After getting some quotes from many folks on remodeling our pool and grill area, it was Terry and True Blue that always responded quickly to questions, and provided professional and honest information and so we decided to go with them. And so glad we did.. The team True Blue used was amazing.. Hard workers, communicative, and high quality from redoing the pebbletec (or pebblesheen) retiling, travertine and everything else needed. Would highly recommend.
I was skeptical of contracting out my pool remodel to someone I didn't know personally. Terry and his crew not only did an excellent job, they did everything they promised in a timely manner. Can't recommend them highly enough. Can I give more than 5 stars ?
True Blue Pools is an exceptional pool company. Doug, Terry, and Donna were amazing to work with all through our new pool construction. They were very helpful and their communication was excellent in every aspect of the job. They went above and beyond. I give them 10 out of 5 stars and I highly recommend them.
Thank you for all the work and the great pool you built for us ;))
This company was a joy to work with. They took care of the smallest of details and the follow up was great. I would recommend them to anyone!
Pool resurface was done over 10 years ago and still looks great! I would highly recommend True Blue Pools for price and excellent, honest customer service.
True Blue Pools was amazing from start to finish. We received numerous estimates for our full pool remodel and heater addition. We felt the most comfortable with Terry’s professionalism. Terry helped us pick out materials for our new water feature, our pebble tec finish, water line tile, new variable speed pump, new heater, and duracoat deck finish. Our pool project was finished on time and on budget in March of 2019 and we have been enjoying our ‘new’ pool for the past 6 months. Terry, we are late with this review but we want to express our sincere thanks for an incredible experience with your company. I would highly recommend Terry and True Blue Pools for any of your existing or new pool needs.
If you are planning on having a pool built I would highly recommend True Blue Pools. From the very first call to inquire to the completion of the build the were professional and very knowledgeable. Throughout the whole process they kept us informed via email and phone as to when each step was happening and what we could expect.
The finished product is a beautiful and very well built pool. The equipment they use is of great quality and our pool sparkles. Our family has been having an amazing time with it and are confident we will for years to come.
I could not recommend True Blue any higher so make the call and find out for yourself what a great company they are.
Terry and True Blue pools are a step above the competition and this shows in many ways.... First starting with the detailed information and feedback given in the quote process. Terry is personable that makes him easy to work with and his experience in the business you cannot match. His focus on customer service makes sure everything from the major to the smallest details are exactly what you expect. Don't waste your time with the 'BIG' pool companies that just treat you like another sale and push ridiculous prices and have NO customer service.... True Blue is a hidden gem in the phoenix pool business that strives on quality and their customers. Try them out and you too will see the great work they do......
Thanks True Blue for our back yard fun!!!!!
Our pool and backyard have turned into the outdoor oasis of our dreams. Doug listened to what we wanted and developed a perfect design for our outdoor space. The process of the build was done within the parameters of the contract, but seemed to drag on longer than I expected. Be prepared to have patience and then enjoy the final outcome.
Terry Lalonde of True Blue Pools is the REAL DEAL! Working with Terry with our full pool remodel was an amazing experience. Terry helps us with our many decisions for material, water feature, plus the new pump and heater equipment. Terry’s professionalism extends to his sub contractors and everyone else associated with his company.
I would recommend Terry and True Blue Pools for any new pool or remodel project. We had an excellent experience from start to finish with Terry and his company and I know you will as well!
I interviewed four companies for my pool re plaster. I chose True Blue based on three factors. Competitive price (not the lowest), the amount of time in the industry and references. They did an outstanding job. things were done on schedule. I will also note. I had a minor issue six months after the project was done. I contacted
True Blue and they were quick to respond and take care of this issue. I choose companies I can have a relationship with long term. I will be back to True Blue, if
and when, I need pool work done again.
Over the years, I've developed a healthy skepticism for contractors. True Blue Pools were good with their word 100% of the time. They were excellent communicators. I never had to wonder what was going on, and they honored every commitment until the job was done. The pool and spa resurface they did looks fabulous. They were knowledgeable and had recommendations based on their experience that helped me settle in on options for the job that would be long lasting, beautiful, and economical. They are a family owned business and are my go to pool contractor for life. I happily recommend them to anyone for pool and spa work.
Here I am again. We started the process of building a new pool with Terry in June. It has by far been the most pleasurable experience I’ve ever had with a contractor hands down. I gave Terry a dead line date for completion and he met it. He’s on top of everything. Very communicative. Extremely fairly priced. Let us design what we wanted & not try & convince us of anything that didn’t fit our budget. Highly recommend True Blue Pools! ❤️
My family chose True Blue to build our pool two years ago and could not be happier.. Recently we had an issue with our floor cleaner and it took one email and they quickly had a service technician out to solve our problem. You are not just buying a pool but you are also buying quality service. If you are considering a pool do yourself a favor and call True Blue!!!!!
Thank you True Blue family
The True Blue Team was very efficient and provided great customer service throughout the process. Terry was always responsive to our questions and did a great job of helping us design our pool and spa. I would definitely recommend True Blue Pools for your next built or remodel project. The customer service and response time is exceptional!
This is a solid small business that has been around for close to 30 years. One of the owners, Terry, came out to our house to check out our yard and give us some different options on pool and equipment placement. He gave us different options but never was trying to hard upsell anything. In fact, when I inquired about a uv ligh, he told me he didn't push them because there was little evidence they worked in a large pool (they're better in hottubs). The other two companies I talked to said that UV lights were essential and would reduce my chlorine usage by 75%. I went online and saw a lot of posts confirming what Terry told me so I didn't waste my money
This was the type of honesty and integrity that secured my business. In fact, True Blue was the first contractor that bid, and as soon as Terry left, I told my wife that we would go with True Blue. The other two big name pool builders gave huge sales pitches of how great they were, tried to upsell everything and left me with a headache. Oh, and with True Blue, the owners are also the foremen on your project. So, everytime another stage in the build progressed, Terry was onsite checking the work, talking to the contractors, etc.
Our pool build with True Blue stayed on time, in fact once it started, I couldn't believe how quickly it went. All aspects of the pool look wonderful and the equipment they installed is top notch. They also did travertine tile over our old patio and extended it which looks amazing.
Their quote was itemized and very competitive. I knew exactly what I was getting and there were no surprises. Even though we changed our minds several times, Terry would requote us to exactly what we wanted.
If you are looking for bells and whistles and gigantic showrooms, True Blue is not for you. If you are looking for an honest company with a ton of integrity, I highly recommend True Blue Pools. Our family is so happy with our new pool, it has transformed our backyard into a place where we now want to hang out. Thank you Terry and Donna!
My father had this pool was built in 1978 after moving from Ohio. In 2006, we noticed the change of color on the pool floor was result of the re-bars rusting underneath. We coated with rubberized paint but wouldn't last and everything getting worst. We searched several pool contractors for 5 years before we had our daughter and her friend find pool contractors. We decided to go with family-owed business, True Blue Pools. Unbelievable how they treated our pool and decks. They did the job professional. We met the friendly workers. We trust Terry LaLonde and True Blue Pool. They showed us and discussed about the filter and pump which will not use much electricity for long run. As for now, we find less use of pool chemicals. Stays clear. Thank you so much for the work. We will tell friends, relatives and even co-workers about True Blue Pools.
Family owned business. They make you feel as though your satisfaction is their priority and not like you're replaceable business. I'd highly recommend their work and professionalism. The Project was a complete pool remodel. From the pump, filter, plumbing, to the deck and full interior plaster to pebble replacement. Looks great and very well communicated on the timeline and process along the way!
Shout out to the crew at True Blue. They don't just sell you a beautiful pool and disappear. Sent message last night with issue and someone sent first thing this morning to resolve.
Remember you don't just buy the pool you buy service as well.
Thank you True Blue Team !!
Family owned and operated and it shows. They built us a beautiful, state of the art pool, and have always been available to help us with any questions. Highly recommend. Doug, Debi and Donna -- you guys are the best!!!!
If you are thinking of building a pool, your first call should be True Blue Pools. I could not have asked for a better, more professional experience. Everyone we worked with was courteous & more than willing to answer any questions. The equipment and pool are in fantastic shape.
First off I would like to say that the back yard retreat is outstanding and I appreciate you and your team's efforts. We had several compliments about workmanship over the weekend. I hope my neighbor contacts you for her project! I will always recommend your team based on my experience working with you. One thing I hoped for at the beginning of our project was having grand kids come to visit and enjoy the environment. Well, you know the saying, build it and they will come... they did and enjoyed the heck out of the pool!
Hi Doug, I wanted to thank you for recommending that we install a variable speed pool pump back in November of 2014.The cost savings alone have already paid for this pump in less than 1-1/2 years.As you may recall, I have a lot of trees overhanging our pool and spent years battling algae and poor water quality.I would drain my pool on an annual basis just to improve the water quality in order to save $$ on pool chemicals. After 17 years of fighting algae and having my pool water tested on a weekly basis, my problems are over. I last drained our pool in March of 2015 and haven't had a spot of algae since. We run our pool pump on high for 4 hours a day and then on low for another 19 hours a day. The new pump runs 23 hours a day, 365 days a year and we saved over $900 in electricity and pool chemicals in one year alone, which does not include the $100 SRP rebate. As you're aware,the key to this new technology is to allow the pool filter the opportunity to actually filter the pool water. If you only run your pool pump 1/3 of the day, you will end up relying on pool chemicals to complete the job.The new variable speed pumps make it economical to run the pump on a low speed for almost the entire day allowing the pool filter to do its job keeping the water supply fresh and clear. We appreciate the recommendation and once again, thank you Doug!
True Blue Pools were extremely professional from start to finish of our extensive pool remodel. They were honest, worked with us to keep costs affordable, did an excellent job of executing on what we wanted, were patient with us when we decided to make last minute changes, showed up when they said they would each and every time, all the office staff, workers and subcontractors were so pleasant and professional to work with. We could not be happier with the service we received or the finished product and would highly recommend True Blue Pools to anyone.
I am very happy with my new pool that True Blue Pools built for me! It is absolutely beautiful! The customer service has been professional and prompt on any issues that have arisen. I would recommend them to anyone!
True Blue Pools just completed remodeling our pool. We were nervous about True Blue Pools coordinating with our outside landscaper in regards to the fountain installations, travertine tile, and overall timing coordination as well as the removal of our plaster and refinishing with mini-pebble tech.
I could not have been happier with their services. The price was good, and the owner was always available for questions
and made sure everything coordinated with our landscaper. I would highly recommend True Blue Blues to anyone considering a new pool or remodeling their existing pool. The staff was very supportive and the craftsmanship and work was excellent.
We were very pleased with the service we received from True Blue Pools. They resurfaced our diving pool with mini pebble. They also replaced the hardscaping around our pool and entire yard with travertine stone. The job was very challenging due to the large area, and the odd shape of our pool which required many unique coping cuts. We used to have a drainage problem, but they solved that with precision grading and a clever underground french drain solution that makes rain water essentially disappear through the travertine and travel away to naturally dissipate. The project management by Doug was superb, and the talented crews followed one another in lock step. This allowed for a smooth transformation from an old and tired yard to a beautiful living space. We would definitely call on True Blue Pools again should a need arise.
If you’re looking for a pool company that you can trust to build you a long lasting, quality pool look no further. As a retired school teacher who is very detail oriented and on a budget, you can be sure I did my homework when looking for a pool company to build my pool.
I had saved for several years to make my pool a reality. When I started the process I took my time, did a great deal of research and spoke to several different companies. From there, I met with 4 of the companies at my home, explained what my vision was for my pool and asked them to send me their bids.
I narrowed my choice down to 3 companies. True Blue came in #1 for several reasons. First of all their bid and proposal were presented very professionally. It was detailed and concise. Their bid was close to or lower than the others, and in many areas they were using higher quality materials and equipment.
I had the pleasure of meeting with Terry Lalonde, one of the owners of the company. When Terry came out to look at my property, he was very polite and answered all my questions. He was very knowledgeable and explained the process in great detail. I could tell he knew the pool business. I had a good feeling about him and the company right away. I liked the fact that it was a family owned and operated business and that they had been in business since 1987. They only work with licensed vendors and have established a great relationship with them over the years.
Throughout the entire pool build, Terry was at the site and kept me updated and informed. Part of the time I was not in town and he made sure to keep me up to date with emails and pictures. He was very patient, pleasant and always willing to answer my questions. I would say he went over and above my expectations.
A few words that come to mind to describe True Blue Pools and Terry Lalonde:
Professional, Dependable, Courteous and Trustworthy ….and most importantly they stand behind their work. Go with True Blue Pools, and you will be glad you did!
If 5 stars was the highest rating, I would give True Blue Pools 5+ stars!
The Garden Lakes Manor Homeowners Association (HOA) solicited bids to remodel our community pool and spa area. We met with each of the bidders on property to walk them through what we wanted and to get their opinion on what they would recommend. Once we were able to narrow the bids down to three companies, we reviewed their Arizona Register of Contractors license, the Better Business Bureau reports on them and on line reviews. The bid prices were all pretty close; however, during the walk thru, True Blue Pools made some suggestions that the other bidders did not talk about that we really liked.
True Blue Pools was awarded the contract and they took care of everything; from the permits, to the inspections, to the final walk thru. Owner; Terry Lalonde, was wonderful to work with and always kept us informed as to what was happening on site and what work was being scheduled next. We had a lot of work done and the employees at each stage of the job were very friendly, professional and always willing to answer questions. True Blue Pools was given complete access to our pool area and always left the job site clean and the area properly locked up and secured. At the time of signing contracts, we gave a six week timeline as we wanted to open the pool on Memorial Day weekend. We had new drains put in, new tiling, new cool decking, new pool hand rails and ladders, basically new everything. True Blue Pools accepted the six week timeline and completed the job two days early, even after discovering we had a gas line leak that we had to bring another contractor in to repair. They worked well with our fencing contractors, landscapers, and painters that were also on site during the construction period.
On our re-opening of the pool, our resident comments were extremely positive, saying that the changes make the whole area look resort-like. The highest compliment probably came from our Pool Service contractor who asked if I could get some of True Blue Pool’s business cards as he is always asked who he would recommend and he stated he now has a company to put on his list. Even our painters asked for True Blue Pool business cards as they stated that they do a lot of resident work and are always being asked to recommend a pool company. What higher compliment can you receive then from other contractors willing to recommend your business? Add the Garden Lakes Manor’s HOA to that list.
Garden Lakes Manor HOA
I'm extremely happy with my pool. Everyone from Terry to the people in the office are terrific. They answered all of my questions every time.
We were totally satisfied with the entire process from beginning to end. True Blue Pools managed our project with exceptional expertise. All individuals working on any aspect of our pool and patio installation were pleasant and considerate. True Blue Pools and it's representatives made our project a pleasurable experience.
We recommend without any hesitation True Blue Pools and their services.
True Blue Pool met and exceeded my expectations for my new pool build. I did my homework and carefully performed an extensive amount of research into a number of pool building companies in the greater Phoenix area. I was first taken by True Blue Pool's stellar reviews on the better business bureau and was equally impressed by the very strong client feedback on the company's website and the various forums I came across in my research. The project ran smoothly as I watched my new pool become a reality. Today the pool was filled with water and started up for the first time. It was an extremely exciting day for me and I can't stress how appreciative I am for the quality, care and helpfulness that Doug and the entire team offered me. What could have been a stressful experience was made to be anything other. Last but not least, I certainly consider price to be an important consideration. Once again,True Blue beat the competition and made my decision an easy one.
If you are looking for a truly high quality product, excellent service, and a creative and stunning pool design at a great price, then look no further.
Thank you True Blue Pools!
Doug was amazing to work with....accomodating my schedule for planning as well as the renovation of the pool. The renovation went off as planned...no surprise, on schedule. I am a fan of True Blue pools.
Having used True Blue Pools for over 15 years I am confident in recommending them to all. Doug and Terry are hands on owners who treat us like family. Regular pool service, rebuilt pumps and pool reconstruction… We have been elated with all aspects of their service.
Geoff & Danielle Tempe AZ
We had such a great experience building a pool in 2004 at our previous home that we didn't even think twice about who would build our pool at our new house; True Blue of course! Doug and his family are so professional and meticulous about the quality of their pools we felt as if they were building the pools for themselves. They have helped us create two beautiful, unique custom pools specific to our vision of the perfect backyard oasis! .
What a terrific pool builder! They really went the extra mile to make sure I understood all my options and helped me select a pool that was perfect for my Arizona home, thanks guys!
I had my pool completely redone by True Blue Pools in 2013.
From the renovation planning stage to the completion of the project, Doug LaLonde and his staff were very professional and courteous.
All questions and concerns during and after the process were resolved with mutual understanding and cooperation.
Even after more than a year, when I called about some operation questions, Doug stopped by to address my concerns.
People at True Blue Pools stand behind their products and customers to create a long term working relationship.
I recommend True Blue Pools to anyone in need of rebuilding their pool.
I would highly recommend True Blue Pools to anyone in the market for a new pool. Every aspect of our pool construction project from start to finish was handled with the highest level of professionalism and quality. You can trust Terry LaLonde and True Blue Pools to build you a great pool at a competitive price.
We would like to say thank you very much for the incredible job you did on our pool. It is absolutely beautiful and we are extremely happy! We just cannot say enough great things about your company. I've spread the word to my family and friends!!
Chris and Michelle S. Phoenix, AZ
True Blue built our pool in 1998. Doug was hands on though out the construction. He recommended the best equipment. We had a Sta- Rite Modular 3 Media Filter installed during construction. We have not replaced this filter in all these years and this continues do the job. The pump runs for about 2 hours per day. We also had 2 Chinese Elm trees for a number of years over the pool. These trees are messy. We strongly recommend Doug and Terry to handle your pool needs.
Thank you Doug for recommending we go with the Reflecto base for our pool deck surface. It is much cooler than our original cool deck and looks great! It was 111 degrees yesterday with the sun blazing down on the deck and it was still comfortable to walk on barefooted. Well worth the money!! Please feel free to use us as a reference for anyone who may be undecided when choosing this cool deck option.
We are grateful that we selected True Blue Pools. They worked closely with us during the design faze, answered all of our questions, and assisted us when selecting our pool tile and pool finish. They were extremely organized, timely,through, and produced a beautiful pool for our backyard. We are very happy and will recommend them to our friends.
Margo, Phoenix, AZ
We used True Blue Pools to build a new pool and from the outset Terry helped guide us with our decision making and choices. He was extremely helpful throughout the whole process. The construction took place while we were at home in Canada and we were kept up to date with pictures and emails during the entire process. We made some changes to the shape and size of the pool during the construction and Terry was very accommodating with the changes we made. When we arrived from Canada and the pool was completed, Terry made a trip to our house to do an orientation of the pool and equipment. We are extremely happy with the end product and the pool has been running perfectly since completion. It was a pleasure doing business with Terry and his crew and they exceeded our expectations. We would highly recommend True Blue Pools for all pool building or repair maintenance.
I just wanted to send you an email to say a huge thank you to you and your team for the fantastic work you did on our pool.
We'd needed to have it resurfaced for years, but no one could recommend a pool company to us because none of our friends had had good experiences with pool companies.
After several quotes from other pool companies, we decided to go with True Blue Pools and what a good decision that turned out to be - your guys showed up on time, worked hard, were always very professional and their work is second-to-none.
We would recommend your company in a heart beat to anyone needing work done on their pool (we have already given your number to several friends by the way).
Thank you True Blue Pools for making our pool look like new!
We had a fantastic experience with True Blue Pools. Everyone was very knowledgeable, helpful and friendly. The process was so easy and the choices they have are unlimited. We love our pool, it turned out perfectly!! Thank you Terry and everyone else at True Blue Pools!
We love our pool and were so appreciative of the professionalism and integrity of everyone at True Blue Pools. We have already recommended them to our friends! -- Laurie and Daniel S.
When I bought my house, it came with a beautiful in ground pool and waterfall that True Blue Pools had built. I needed some maintenance work done and they did an excellent job of thoroughly cleaning up my algae problem and fixing my trim tiles. Their workmanship was excellent and I am very satisfied with their prices and integrity.
Terry and his guys came out and made my old beaten down plaster pool into a great place to swim and play. They were efficient and always very nice to the whole family. No issues with pricing even when I added things on in the middle of the job. They showed up when they said they would and were there when promised. I had an issue with one section of the cool deck and Terry had it fixed within two days.
True Blue Pools remodeled our 20 year old pool, spa and deck. This family owned business really impressed us. Everybody was very friendly and professional. We had three estimates, all three companies had good reviews and good records. We had a good feeling about Terry and felt he was a straight shooter. Terry and the folks at his office kept us informed every step of the way during the three week process. We feel that we not only have a new pool but a new backyard as well. We really love it and wish we would have done it a couple of years earlier. In the end we felt we got a very good deal.